IBM Cloud Support
Get the help you need from IBM Cloud. Choose from self-guided and paid support options.
Support plans
Find the plan that’s right for you
Included with cloud entitlement
Basic
Basic protection included with an IBM Cloud® subscription or pay-as-you-go account
Starts at USD 200 per month
Advanced
For environments with a limited number of business-critical applications
Starts at USD 10,000 per month
Premium
Premium Support is for mission-critical environments that have a strategic dependency on IBM Cloud
No-charge support communities
Connect, learn and share knowledge
- Browse IBM Cloud documentation
- Learn about the IBM Cloud console and get productive quickly.
- View docs
- Check IBM Cloud uptime status
- Get detailed status information and view your notifications.
- See the status
- Explore the IBM Developer community
- Visit a wide variety of support forums in this active group.
- Search topics
- Join the public cloud community
- Engage with IT ops managers, solution architects and more.
- Get help from pro developers
- Access a large open-source community for developers.
Frequently asked questions
- How do I reset my password?
- How do I change the name or IBMid in my profile?
- How do I upgrade or convert my account type?
- How do I find out what I have access to?
- How do I update my credit card?
- How do I apply a promotional feature code?
- Where can I access my invoice?
- Why is my account deactivated?
- What is a Lite pricing plan for services?
- How do I get support in the console?
Take the next step
Start an IBM Cloud service case for account, login and billing requests