# IBM Cloud Support

Get the help you need from IBM Cloud. Choose from self-guided and paid support options.

## Support plans

Find the plan that’s right for you

### Included with cloud entitlement

**Basic**

Basic protection included with an IBM Cloud® subscription or pay-as-you-go account

Starts at USD 200 per month

**Advanced**

For environments with a limited number of business-critical applications

Starts at USD 10,000 per month

**Premium**

Premium Support is for mission-critical environments that have a strategic dependency on IBM Cloud

[Compare support plans](https://cloud.ibm.com/docs/account?topic=account-support-plans)

## No-charge support communities

Connect, learn and share knowledge

- Browse IBM Cloud documentation
  - Learn about the IBM Cloud console and get productive quickly.
  - [View docs](https://cloud.ibm.com/docs)
- Check IBM Cloud uptime status
  - Get detailed status information and view your notifications.
  - [See the status](https://cloud.ibm.com/status)
- Explore the IBM Developer community
  - Visit a wide variety of support forums in this active group.
  - [Search topics](https://github.com/IBM-Cloud)
- Join the public cloud community
  - Engage with IT ops managers, solution architects and more.
- Get help from pro developers
  - Access a large open-source community for developers.

## Frequently asked questions

- How do I reset my password?
- How do I change the name or IBMid in my profile?
- How do I upgrade or convert my account type?
- How do I find out what I have access to?
- How do I update my credit card?
- How do I apply a promotional feature code?
- Where can I access my invoice?
- Why is my account deactivated?
- What is a Lite pricing plan for services?
- How do I get support in the console?

## Take the next step

Start an IBM Cloud service case for account, login and billing requests
1. [Create a support case](https://cloud.ibm.com/docs/get-support?topic=get-support-open-case)